FAQs

Orders + Shipping

Shipping

  • Not Yet!

  • Ship times vary, but we’ll stay in touch every step of the way by providing you with a tracking number.

  • After we send you an order confirmation email, we’ll send you a tracking number when your item(s) ship!

  • Yep! Your package will arrive in our classy and discreet packaging. Looks like fancy skincare.

  • Please email sup@personalfav.com and we’ll file a claim with the shipper. Then we’ll be in touch with next steps and send you a replacement ASAP.

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Return Policy

  • Due to the sexy nature of our product, it wouldn’t be hygienic to accept returns. However, if your product arrives damaged, we’ll absolutely replace it. And, if you're not sure about committing to the full size, feel free to try our Whet Mini packets.

  • Yep! You can cancel your order before it ships, or within 48 hours of order confirmation. Outside of that, please email us at sup@personalfav.com and we’ll see what we can do. If it’s within 48 hours of your order confirmation, just go to your account page, select your order, and click “Cancel Order.” Or shoot us over an email and we can get it straightened out for you.

  • Aww shoot, sorry this happened to you! If your product arrives damaged, we’ll absolutely replace it. Just shoot us a message sup@personalfav.com.

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Product Info

  • YES! Whet is water-based and is safe to use with all toys.

  • Please review all of the ingredients, and make sure your body responds well to them. Avoid if you have an aloe or chamomile allergy. Make sure you and your partner(s) aren’t allergic to gluten, soy, tree nuts, or hemp before using. Our product is made in a factory where tree nuts reside.

  • Our ingredients are safe and clean, but please consult your OB/GYN or physician on our ingredient list and be overly cautious if trying to conceive. We’re excited to be a part of your creation process but want you to stay safe and healthy at every step of your sexy journey.

  • Heck yeah, it tastes delicious! Have fun, and play. Make sure you and your partner(s) aren’t allergic to gluten, soy, tree nuts, or hemp before using. Our product is made in a factory where tree nuts reside.

  • Of course! Please see below:

    Full ingredient list: Water (Aqua), Potassium Sorbate, Sodium Benzoate, Tamarindus Indica Seed Polysaccharide, Aloe Barbadensis Leaf Juice, Carthamus Tinctorius (Safflower) Seed Oil, Epimedium Grandiflorum Flower/Leaf/Stem Extract, Chamomilla Recutita (Matricaria) Flower Extract, Panax Ginseng Root Extract, Cannabis Sativa Seed Extract, Linum Usitatissimum, (Linseed) Seed Extract, Stevia Rebaudiana Extract, Citric Acid

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Returns

Returns

  • You will receive a tracking number by email when your order has been dispatched. Tracking updates will be available at track.personalfav.co. For customers with a registered online profile, tracking information may also be accessed from within the Order History section of your account.

  • You will receive a tracking number by email when your order has been dispatched. Tracking updates will be available at track.personalfav.co.

    For customers with a registered online profile, tracking information may also be accessed from within the Order History section of your account.

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